Contact Us

Netherlands: Standard shipping takes 2-3 business days. Express shipping (1-2 business days) is available at checkout.

International: Shipping typically takes 5-10 business days depending on the destination. Express shipping (3-5 business days) is available for most countries.

Note: Processing time is 1-2 business days. You'll receive a tracking number once your order ships.

Yes, we ship worldwide! We deliver to over 50 countries across Europe, North America, Asia, and the Middle East.

Shipping Costs: International shipping rates vary by country and are calculated at checkout. Free shipping is available on orders over €150 to most destinations.

Customs: Please note that import duties and taxes may apply depending on your country's regulations. These are the responsibility of the recipient.

We partner with trusted shipping carriers to ensure your orders arrive safely and on time:

• Netherlands: PostNL, DHL
• Europe: DHL Express, DPD
• International: DHL Express, FedEx

All packages are fully insured and include tracking information. You'll receive email updates at each step of the shipping process.

Unopened Items: We offer a 30-day return policy on unopened items in their original packaging. Items must be in new, unused condition.

Opened Products: Opened products may be returned within 14 days if you're not satisfied. A restocking fee may apply.

To Initiate a Return: Please contact our returns department at returns@auremia.com with your order number and reason for return.

We accept the following payment methods:

• Credit/Debit Cards (Visa, Mastercard, American Express)
• PayPal
• Bank Transfer (for orders over €500)
• iDEAL (Netherlands only)
• Buy Now Pay Later options (Klarna, Afterpay)

All transactions are secured with 256-bit SSL encryption. We never store your full payment information.

Order Modifications: You can modify your order within 2 hours of placing it, provided it hasn't been processed for shipping. Please contact customer service immediately.

Order Cancellation: Orders can be cancelled within 24 hours of placement. After that, you'll need to wait for delivery and use our return process.

Contact: Email us at customerservice@auremia.com or call +31 20 123 4567 with your order number.

Yes! We offer several options for trying our fragrances:

• 2ml Sample Vials: Available for most fragrances, perfect for testing
• Discovery Set: A curated collection of 5 popular fragrances (2ml each)
• Boutique Samples: Free samples available when visiting our Amsterdam boutique

Tip: Sample costs can be applied as credit toward a full-size purchase!

Fragrance longevity varies depending on the product and individual skin chemistry:

• Eau de Parfum: Typically 8-12 hours
• Eau de Toilette: Typically 4-6 hours
• Extrait de Parfum: 12+ hours

Factors that affect longevity: Skin type, climate, application method, and the fragrance notes themselves. Apply to pulse points and avoid rubbing for best results.

Cruelty-Free: Yes! We are committed to cruelty-free practices and never test on animals. All our products are certified cruelty-free.

Vegan Options: While some of our fragrances contain natural ingredients like honey or beeswax, we offer a dedicated vegan collection. Look for the "Vegan" label on product pages.

Ingredient Transparency: All ingredients are listed on our product pages. For specific concerns, please contact customer service.

Absolutely! We offer personalized fragrance consultations at our Amsterdam boutique to help you find your perfect scent.

What's Included:

• 30-45 minute one-on-one session with a fragrance expert
• Personalized recommendations based on your preferences
• Testing of multiple fragrances from our collection
• Education about fragrance notes and layering techniques

Book Now: Call +31 20 123 4567 or email info@auremia.com to schedule your consultation. Appointments are recommended.

Gift Wrapping: Yes! Elegant gift wrapping is available for all purchases, both in-store and online. Select the gift wrap option at checkout.

Gift Cards: Digital and physical gift cards are available in any amount from €25 to €1000. They never expire and can be used online or in-store.

Personal Message: Add a personalized message when ordering a gift. We'll include it with your gift-wrapped package.

Yes! We offer private fragrance experiences perfect for groups, celebrations, or corporate events.

What We Offer:

• Private boutique rental for your event
• Group fragrance consultations and workshops
• Customized fragrance discovery sessions
• Refreshments and personalized service
• Special event pricing on purchases

Book Your Event: Contact our events team at events@auremia.com for pricing and availability.

Proper storage is essential to maintain the quality and longevity of your fragrance:

• Store in a cool, dark place away from direct sunlight
• Avoid temperature fluctuations - keep away from heat sources and bathrooms
• Keep the cap on tightly to prevent oxidation
• Store upright to prevent leakage
• Use within 3-5 years of opening for optimal quality

Tip: The original box is the best storage container. Keep your fragrance in its box when not in use.